Privacy Policy

Privacy Policy – Velontique

At Velontique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

When you use our website, we may collect the following information:

  • Name

  • Contact information (email, phone number)

  • Shipping address

  • Billing information (if applicable)

  • Order history

  • Device and browsing information (cookies, IP address)

We collect only the information necessary to process your order and improve your shopping experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders

  • To provide customer support

  • To send order updates and tracking information

  • To improve our website and services

  • To prevent fraud and ensure secure transactions

We do not sell or misuse your personal information.

3. Data Protection & Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

Your information is stored securely and only accessed by authorized personnel when necessary.

4. Cookies

Our website may use cookies to improve user experience, such as:

  • Remembering your preferences

  • Improving site performance

  • Analyzing website traffic

You can disable cookies in your browser settings if you prefer.

5. Third-Party Services

We may use third-party services for payment processing, shipping, and analytics. These providers only receive the necessary information required to complete their services.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of your data

  • Request deletion of your data (where applicable)

To make any request, please contact our support team.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, feel free to contact us through our support page.

Thank you for trusting Velontique.