FAQ
Frequently Asked Questions (FAQ) – Velontique
Below are some common questions our customers ask. If you don’t find your answer here, feel free to contact us anytime.
1. How long does delivery take?
Delivery usually takes 7 to 15 business days, depending on your location and product availability. You will receive tracking details once your order is shipped.
2. Do you provide order tracking?
Yes. After your order is shipped, you will receive a tracking number so you can monitor your package anytime.
3. Is cash on delivery available?
Cash on delivery may be available for selected locations and products. Availability will be shown at checkout.
4. What is your return policy?
We offer a 7 to 14 days return policy for eligible products. If the product is damaged or incorrect, you can request a replacement or refund based on our policy.
5. Are the products original and safe?
Yes. All products are carefully selected to ensure quality, safety, and usability. We only choose trusted suppliers for our store.
6. Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.
7. How can I contact support?
You can contact us anytime through our Contact Us page or email support. We usually respond within 24 hours.
8. What payment methods do you accept?
We support secure payment options available on our checkout page, depending on your region.
If you have any other questions, feel free to reach out. We are always here to help.